Contact
We’re Here to Help
Have a question about your Diveluma Pro™ underwater camera mask, your order, or shipping?
Our team is here to help make your experience simple from checkout to your next underwater adventure.
Customer Support
For questions about products, orders, shipping, returns, or anything else, please use the contact form on this page and include as much information as possible.
For order-related questions, including your order number will help us assist you faster.
What Can We Help With?
Order Questions
Need an update on your order or tracking information? Send us your order number and we'll help you check the status.
Product Questions
Want to know more about the Diveluma Pro™, its features, setup, or everyday use? We're happy to help.
Shipping Questions
If you have questions about delivery times or tracking, contact us and we'll do our best to assist.
Returns & Support
If your product arrives defective or doesn't work as described, please contact us before sending anything back so we can help with the next steps.
Support Hours
Monday–Friday
8:00 AM–8:00 PM EST
We aim to respond to customer inquiries as quickly as possible during our support hours.
Before You Contact Us
For faster assistance, please include:
- Your full name
- Order number, if applicable
- The email address used when placing your order
- A brief description of your question or issue
- Photos or videos when they help explain a product issue
We appreciate the opportunity to help and look forward to hearing from you.
Dive deeper. Capture more. Explore with Diveluma.