30-Day Money Back Guarantee
We want you to feel confident when you order from Diveluma.
That's why eligible purchases are covered by our 30-Day Money Back Guarantee.
If your Diveluma Pro™ arrives defective or does not work as described, please contact us within 30 days of receiving your order and we'll help make it right.
How to Request a Return or Refund
Before sending your product back, please contact our customer support team.
Include:
- Your order number
- Your name
- The email address used for your purchase
- A description of the issue
- Photos or videos showing the problem, when applicable
Our support team will review your request and provide the appropriate next steps.
Please do not send a product back before contacting us.
Returns sent without prior approval may not be able to be processed.
Damaged or Defective Products
If your product arrives damaged, defective, or does not function as described, contact us as soon as possible.
Please provide photos or videos of the issue when possible. This allows us to understand the problem and determine the best solution.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Refunds
Once your return or refund request has been approved, we will provide information about the next steps.
If a refund is approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Items That May Not Qualify
Products may not qualify for a return or refund if the issue is caused by misuse, accidental damage, improper handling, unauthorized modification, or failure to follow the product's instructions.
We encourage you to carefully follow the included instruction manual when using your Diveluma Pro™.
Questions About Your Return?
We're here to help.
If you're unsure whether your order qualifies for a return or refund, contact our support team before sending anything back.
Your adventure matters to us. We'll do our best to make things right.
Diveluma Customer Support
Monday–Friday
8:00 AM–8:00 PM EST